Executive Summary
My career journey has been a remarkable transformation. Although I initially graduated in Physical Therapy with a specialization in Sports and Chinese Medicine, I've always known my heart belonged to the tech world.
The shift to the tech industry was not just a change; it was a realization of my true passion. I wholeheartedly love the fast-paced and innovative nature of the tech world, where I can challenge inefficiencies and drive progress in organizations.
Since 2011, I've been on an exhilarating path, climbing positions, and delivering innovative and significant results through efficient collaboration and client engagement. My proficiency in Agile techniques and experience in leading complex tech projects has been incredibly fulfilling. The tech world is where I thrive, and I'm excited to continue making a meaningful impact here.
Professional Experience
Citi
Feb/2023 - Current
Senior Technical Program Manager, Head of Digital Platforms
Dallas, Texas
United States
Enablement of foundational capabilities across shared platforms to reduce customer friction and achieve scalable technology delivery internally and across partners, such as Mobile and Web containers, Digital Platform features and Conversational AI. I also drive the strategy and roadmap for common areas that contribute to the full organization to ensure alignment with Customer and Citi organization objectives.
Dec/2021 - Feb/2023
Senior Technical Program Manager, Head of Service
Dallas, Texas
United States
Implementation of features and improvements in the Service domain (Digital Services). The Service domain enables customers to manage their accounts at their convenience. It includes tools and resources that empower users to take control of their finances and address daily banking challenges, whenever and wherever is most convenient for them, without the need to contact the call center, visit a branch, or engage with an executive.
Citibanamex
Jun/2019 - Dec/2021
Head of Mobile
Mexico City
Mexico
I was responsible for enhancing and improving the productivity of the mobile banking application, aiming to optimize the service for all customers in Mexico.
Through the implementation and promotion of Agile culture, I optimized and accelerated the processes and development of the application. By implementing release trains, we were able to release new versions every two weeks for end users, and increased adoption by 25% through data-driven decisions for new features.
I worked with a budget of tens of millions of dollars and formed a team of over 350 people with well-defined roles and responsibilities, designed for easy and seamless interaction and support.
Apr/2020 - Dec/2021
Head of Tech Digital Payments (additional role)
Mexico City
Mexico
Starting from April 2020, I onboarded over 50 new professionals to the team to revamp and strengthen Digital Payments technologies, leveraging our expertise in processes and our reliable ecosystem.
Aug/2018 - Jun/2019
Head of Digital Messaging
Mexico City
Mexico
Responsible for implementing an Agile culture and transforming Digital Messaging through a new architecture for Alerts, Notifications, and Statements, focusing on a customer-centric perspective. The key highlights of the solution were cost reduction, improved performance, easier maintenance with reduced costs, and a faster time to market for new products.
May/2017 - Aug/2018
API Factory Delivery Head
Mexico City
Mexico
Responsible for implementing an Agile culture and a scalable delivery model for the API Factory Delivery area, managing over 100 people distributed across 10 teams supporting more than 30 simultaneous projects. This enabled a technological transformation of the Bank, modernizing and simplifying processes by removing middlewares and other architectural layers.
IBM
Feb/2014 - May/2017
Scrum Master
São Paulo,
Brazil
Scrum Master for mobile applications and digital solutions.
Agile culture was deeply rooted in our core level and embedded in all daily practices. Certified coaches reviewed our Agile maturity on a monthly basis, enhancing our daily processes. DevOps was a pillar of our Agile culture, improving deployment frequency, leading to a shorter time to market, lower failure rate of new releases, reduced time between fixes, and faster recovery in case of failures caused by a new release.
I was also responsible for the strategy and leadership of the mobile organization in Latin America, daily problem-solving, coaching, and fostering mutual respect and commitment among team members. I actively engaged with the Product Owner, resource allocation, and financial management
Feb/2014 - May/2017
Product Owner of the IBM Conference App
São Paulo,
Brazil
Innovative and award-winning mobile application for events and conferences. An ingenious tool that allows participants to manage schedules, contacts, and timetables, provide real-time feedback, and ask questions during conferences and live presentations.
As the Product Owner, I influenced the development effort by conveying insights to the team and prioritizing the product backlog. I was also responsible for commercializing the application for over 120 events, both external and internal to IBM.
Dec/2011 - Feb/2014
Project Manager
São Paulo,
Brazil
Blue Harmony Brazil Project - Planning, Operation and Finance control.
Certifications
Education
Artificial Intelligence and Machine Learning: Business Applications
Post Graduation - University of Texas at Austin - Texas McCombs School of Business (2024)
Project Management
Fundação Getúlio Vargas (2012)
Physical Therapy
Bachelor in Sciences: Physical Therapy – Universidade Cidade de São Paulo (2006)
Languages
Portuguese
Native
English
Fluent
Spanish
Fluent
Hebrew
Intermediary
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